• 3rd Line IT Support Analyst

    Job ID
    # of Openings
    Job Locations
    The Parts Alliance Group, Chester Service Centre
    Information Technology
  • PA


    As a rapidly growing Company who are leaders within the automotive aftermarket, we have an exciting career opportunity for a 3rd Line Support Analyst to be based within the fast paced IT department at our Chester Service Centre.


    We are looking for a self-motivated, experienced 3rd Line Support Analyst who Analyst who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include maintenance of computer networks, hardware, software, and other related systems, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary. You will also be working as part of the Infrastructure Team.


    Main Duties include:


    • Install server based hardware and software
    • Perform maintenance that all systems are operating
    • Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems
    • Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations
    • Performing data backups and backup when required
    • Protecting data, software, and hardware by coordinating, planning and implementing network security measures
    • Maintaining, configuring, and monitoring virus protection software and email applications.
    • Replacing faulty network hardware components when required
    • Make upgrades and repairs as needed
    • Collect and analyse data to optimize performance
    • Deal and handle support tickets assigned to 3rd line support
    • Maintain documentation and software logs


    The individual will be required to be available for queries during out of office hours. In addition, as part of this role you will be expected to deal with any system issues as and when they occur.


    Technical Knowledge required:

    • Understanding of firewalls, switches, routers and proxies
    • Understanding of LAN, WAN and VPN,
    • Understanding of mail system’s and mail filtering
    • Understanding of backup solutions
    • Understanding of Microsoft AD and environment
    • Experience of network and server monitoring
    • Experience in Microsoft Server and AD administration
    • Experiences in Office 365 administration


    The ideal candidate will have a strong background of working within a busy IT department and experience of understanding network infrastructure, network hardware and Microsoft Windows environment. You will also need to be able to implement, administer, and troubleshoot Microsoft Servers and applications along with network devices including WAPs, firewalls, routers, switches, and controllers.

    Travel may be required so you must have a UK driving licence.





    Working Hours


    42.5 hours per week Monday to Friday


    What We Offer!


    • 28 days annual leave, including bank holiday and opportunity to increase annual leave for time served
    • Online employee discount scheme including big discounts to local cinemas, theme park attractions, major retailers and much more
    • Healthcare cash plan
    • Company pension
    • Childcare vouchers
    • Internal Development Programmes
    • Career progression

    How to Apply


    If you feel that you have the skills required for this role and would like to enhance your career in a successful, growing company, click on the apply button now!


    Please note, due to the high volumes of applicants that we receive, if you do not hear from us within 4 weeks of submitting your application; please assume that unfortunately you have not been shortlisted.


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