• 1st Line Support Advisor

    Job ID
    # of Openings
    Job Locations
    The Parts Alliance Group, Chester Service Centre
    Information Technology
  • PA


    As a rapidly growing Company who are leaders within the automotive aftermarket, we have an exciting career opportunity for a 1st Line IT Support Advisor to be based within our Chester Service Centre.


    We are looking for a self-motivated 1st Line Support Advisor who will play a key role in providing excellent customer service and offer IT Assistance across all aspects of the business. As 1st Line Support you will be responsible for answering phones in a helpdesk environment and also resolving IT issues via a ticketing system.


    Main Duties include:

    • Escalating IT issues to 2nd/3rd line teams
    • Logging each call on the help desk with detailed notes
    • Diagnosing and resolving Technical Issues
    • Setting up and configuring new Pcs and laptops
    • Undertaking small IT projects as instructed by the Infrastructure manager
    • Hardware Fault finding
    • Software installation
    • Network Diagnostics
    • Maintain Active Directory
    • Setting up Mobile phones
    • User creation administration (AD, File Access Rights)

    The ideal candidate will have previous experience in a Help Desk environment, ideally within a fast paced environment. You will have good knowledge of Microsoft Domain Administration, MS Office suite, Networking, PC Hardware and Application Administration. You will have the ability to work well under pressure to meet deadlines and have a good telephone manner. Knowledge of Avaya systems is desirable however not essential.




    Negotiable dependent upon experience


    Working Hours


    42.5 hours per week between Monday to Saturday as instructed by the Manager


    What We Offer!

    • 28 days annual leave, including bank holiday and opportunity to increase annual leave for time served
    • Online employee discount scheme including big discounts to local cinemas, theme park attractions, major retailers and much more
    • Healthcare cash plan
    • Company pension
    • Childcare vouchers
    • Internal Development Programmes
    • Career progression

    How to Apply


    If you feel that you have the skills required for this role and would like to enhance your career in a successful, growing company, click on the apply button now!


    Please note, due to the high volumes of applicants that we receive, if you do not hear from us within 4 weeks of submitting your application; please assume that unfortunately you have not been shortlisted.


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